The Asset Management and the direct consumers

In today’s world, direct consumers are also getting benefited from the asset management tool, that is been implemented by the enterprises. Just recently I was awestruck by seeing the working of asset management tool to such a grass root level.  This made me realize, how we can take ample advantage every time when we are using utilities like water, gas and electricity at home.

 At my home, when the water filter’s bulb’s warranty limit got over and we had to get that replaced from that company, the simplest thing that we had to do is to only give a single call to the customer care number that was printed on the filter itself. We called that number and our change request was noted down by the customer care agent and was input by him in the system.

I can now realize how they would have taken this further from here. Let’s analyze with the steps.

1. The work order is raised in the work order system, where the Work Order Number along with all the details is automatically sent to the manager of the technician who will work on this.
2. Manager give the details to a technician with the details of my house address, phone number, the tools required to complete the work and other necessary information.
3. The call came to me in which the technician told that I should provide him with any two time slots when he can come to change the bulb.
4. The time was fixed and the technician came, changed the bulb, took the required amount and closed that ticket over the mobile.
5. During this time, the ticket was updated by the technician with all desired details and the work order number was updated, closed with the remark that it was changed.
6. The message then came to my cell phone, informing about the change of the bulb and that the work was over. If I had any complains I can call up the customer care, or send message if you are satisfied with the work.
7. When I sent the message that the work is done, then that same was updated in the system.

This functioning of the work order management system of Maximo gives us the end to end flow of the work order system and its phases. As soon as the updates are done in Work order, other systems get updated, for example, the procurement system, the purchase system, with any things that need to be ordered.